FAQ's

Frequently Asked Questions (FAQs)

1. What is My Shopizo?

My Shopizo is an online store offering a wide range of high-quality products at affordable prices. We deliver items directly to your doorstep, saving you time and money.

2. How does shipping work?

We partner with international suppliers to ship products directly to you. This allows us to offer great prices but may result in slightly longer delivery times.

• Estimated Delivery Time: 4-7 business days (depending on the product and location)

• You will receive a tracking number once your order ships.

3. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking link. You can use this link to monitor your shipment’s progress at any time.

4. Why did I receive my order in separate packages?

To speed up delivery and ensure product availability, we may ship items separately from different warehouses. If you ordered multiple items, they might arrive at different times.

5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout. All payments are processed through encrypted and secure gateways.

6. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of purchase. Once your order has been processed or shipped, we are unable to make changes.

7. What is your return & refund policy?

We want you to be happy with your purchase! If your item arrives damaged, defective, or not as described, contact us within 14 days of delivery for a replacement or refund.
Please note that return shipping costs are the buyer’s responsibility unless the fault is ours.

8. Are my payments secure?

Absolutely! We use SSL encryption and trusted payment processors to keep your personal and payment information 100% safe.

10. How can I contact customer support?

You can reach us through our Contact Us page or by email at info.myshopizo@gmail.com.